Certificate in Healthcare Office Communication Skills
-- ViewingNowThe Certificate in Healthcare Office Communication Skills course is a vital program designed to enhance communication abilities in healthcare settings. This course emphasizes the importance of clear, empathetic, and professional communication, which is highly demanded in the healthcare industry.
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GBP £ 140
GBP £ 202
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โข Professional Email Communication: Writing clear, concise, and respectful emails to maintain effective communication with patients, colleagues, and healthcare professionals.
โข Telephone Etiquette: Mastering phone etiquette, including answering and transferring calls, handling voicemail, and maintaining a professional tone.
โข Medical Terminology: Understanding and using common medical terminology to accurately communicate with healthcare professionals.
โข Healthcare Documentation: Creating and maintaining accurate healthcare records, including patient charts, medical histories, and insurance forms.
โข Patient Confidentiality: Protecting patient privacy and understanding the legal and ethical implications of handling sensitive healthcare information.
โข Interpersonal Communication Skills: Developing strong interpersonal communication skills, including active listening, empathy, and assertiveness, to build positive relationships with patients and colleagues.
โข Cultural Competence: Demonstrating cultural competence by understanding and respecting the diverse backgrounds, beliefs, and values of patients and colleagues.
โข Meeting and Event Planning: Planning and coordinating meetings and events, including scheduling, invitations, and follow-up communication.
โข Stress Management and Self-Care: Managing stress and practicing self-care to maintain work-life balance and promote overall well-being.
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