Executive Development Programme in Advanced Support Communication Strategies
-- ViewingNowThe Executive Development Programme in Advanced Support Communication Strategies is a certificate course designed to enhance communication skills for professionals in support roles. This program emphasizes the importance of effective communication in building customer relationships, resolving conflicts, and driving business success.
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โข Advanced Support Communication Fundamentals
โข Effective Listening and Questioning Techniques
โข Mastering Empathy and Emotional Intelligence
โข Assertive Communication for Conflict Resolution
โข Cross-cultural Communication for Global Support Teams
โข Advanced Negotiation Skills in Customer Support
โข Leveraging Active Constructive Responding
โข Persuasive Communication for Customer Advocacy
โข Storytelling and Scenario-based Communication
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