Masterclass Certificate in Strategic Support Service Management
-- ViewingNowThe Masterclass Certificate in Strategic Support Service Management is a comprehensive course designed to empower learners with essential skills for career advancement in the rapidly evolving service industry. This course emphasizes the importance of strategic decision-making, service innovation, and operational efficiency in delivering exceptional customer experiences.
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โข Strategic Planning in Support Services
โข Service Level Management and Metrics
โข Customer Relationship Management and Experience
โข Vendor Management and Procurement
โข Capacity Planning and Demand Management
โข IT Service Continuity and Disaster Recovery
โข Support Service Transformation and Innovation
โข Financial Management in Support Services
โข Quality Management and Continuous Improvement
โข Leadership and Team Management in Support Services
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