Executive Development Programme in Troubleshooting Communication Skills

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The Executive Development Programme in Troubleshooting Communication Skills is a certificate course designed to enhance professionals' communication abilities. This programme is critical for career advancement as effective communication is key to success in any industry.

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In today's fast-paced business world, miscommunication can lead to significant setbacks. This course equips learners with the skills to identify and address communication breakdowns, promoting smoother workflows and stronger team dynamics. Through interactive lectures, case studies, and practical exercises, learners will gain a deep understanding of various communication styles, conflict resolution strategies, and active listening techniques. They will also learn to articulate their thoughts clearly and persuasively, fostering better relationships with colleagues and clients. By the end of this course, learners will have developed a robust troubleshooting toolkit, enabling them to navigate complex communication scenarios with ease and confidence.

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โ€ข Understanding Communication Barriers: Identifying and Overcoming Challenges
โ€ข Active Listening Skills for Effective Troubleshooting
โ€ข Non-Verbal Communication: Decoding Body Language and Tone
โ€ข Conflict Resolution Techniques in Troubleshooting Scenarios
โ€ข Cross-Cultural Communication for Global Executives
โ€ข Assertiveness Training: Balancing Firmness and Empathy
โ€ข Persuasion and Influence in Troubleshooting Conversations
โ€ข Crisis Management: Effective Communication Strategies
โ€ข Feedback Mechanisms: Constructive Criticism and Encouragement

่Œไธš้“่ทฏ

**Active Listening** - With an increasing demand for understanding and collaboration in workplaces, active listening is essential to ensure effective communication and reduce misunderstandings. (30%) **Assertiveness** - An important aspect of professional communication, assertiveness helps individuals express their thoughts and ideas with confidence while maintaining respect for others. (20%) **Clarity & Conciseness** - With the rise of remote work communication, clarity and conciseness in messaging have become crucial to avoid misinterpretation and maintain productivity. (25%) **Conflict Resolution** - Strong conflict resolution skills enable executives to manage disagreements constructively and maintain a positive work environment. (15%) **Empathy** - Empathy fosters emotional intelligence, promoting better interpersonal relationships and understanding among team members. (10%)

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EXECUTIVE DEVELOPMENT PROGRAMME IN TROUBLESHOOTING COMMUNICATION SKILLS
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ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London College of Foreign Trade (LCFT)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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