Executive Development Programme in IT Helpdesk Etiquette
-- ViewingNowThe Executive Development Programme in IT Helpdesk Etiquette is a certificate course designed to enhance professionals' communication and problem-solving skills in IT helpdesk environments. This program's importance lies in its focus on improving learner's ability to handle customer queries and complaints effectively, leading to increased customer satisfaction and loyalty.
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โข Understanding IT Helpdesk Etiquette: The Basics
โข Effective Communication Skills for IT Helpdesk Professionals
โข Problem-Solving Techniques for IT Helpdesk Ticketing Systems
โข Time Management and Prioritization for IT Helpdesk Support
โข Managing Customer Expectations and Building Trust
โข De-escalating Difficult Situations and Angry Customers
โข Providing Exceptional Customer Service Through Active Listening
โข Using Positive Language and Maintaining a Professional Tone
โข Following Up and Closing the Loop with Customers
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