Certificate in Tech Support Assurance
-- ViewingNowThe Certificate in Tech Support Assurance is a comprehensive course that equips learners with the essential skills needed to thrive in the rapidly growing tech support industry. This course is designed to provide a strong foundation in technical support, problem-solving, and customer service, making it perfect for individuals looking to advance their careers or enter the field for the first time.
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โข Introduction to Tech Support Assurance
โข Understanding Customer Service in Tech Support
โข Ticket Management and Resolution in Tech Support
โข Tech Support Tools and Diagnostic Techniques
โข Communication and Interpersonal Skills in Tech Support
โข Tech Support Assurance Best Practices
โข Quality Assurance in Tech Support
โข Tech Support Metrics and Performance Measurement
โข Preventive Maintenance and Root Cause Analysis in Tech Support
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