Professional Certificate in Conversational Skills: Expressive Dialogue
-- ViewingNowThe Professional Certificate in Conversational Skills: Expressive Dialogue is a comprehensive course designed to enhance your communicative abilities. In today's fast-paced professional world, effective conversation skills are crucial for career advancement and success.
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โข Understanding Conversational Dynamics: This unit will cover the basics of conversational skills, including active listening, body language, and turn-taking.
โข Expressing Ideas Clearly: This unit will focus on clear and concise communication, using appropriate language and avoiding common pitfalls like jargon and filler words.
โข Asking Engaging Questions: This unit will teach participants how to ask open-ended questions, show genuine interest, and avoid asking leading or closed-ended questions.
โข Handling Objections and Difficult Conversations: This unit will cover techniques for handling objections, disagreements, and difficult conversations, including assertiveness, empathy, and problem-solving.
โข Building Rapport and Trust: This unit will focus on building rapport and trust with conversational partners, including using positive language, showing empathy, and validating their feelings.
โข Nonverbal Communication: This unit will cover the importance of nonverbal communication in conversations, including facial expressions, gestures, and posture.
โข Cultural Awareness and Sensitivity: This unit will teach participants how to be culturally aware and sensitive in conversations, including understanding cultural differences and avoiding stereotypes.
โข Conflict Resolution: This unit will cover conflict resolution techniques in conversations, including negotiation, compromise, and mediation.
โข Storytelling and Persuasive Communication: This unit will teach participants how to use storytelling and persuasive communication techniques to engage conversational partners and influence their opinions.
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