Professional Certificate in Operations Performance Metrics: Measurable Outcomes
-- ViewingNowThe Professional Certificate in Operations Performance Metrics: Measurable Outcomes is a comprehensive course that equips learners with the essential skills needed to excel in operations management. This program emphasizes the importance of data-driven decision-making, providing learners with the tools to measure and improve operational performance.
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โข Introduction to Operations Performance Metrics: Understanding Key Performance Indicators (KPIs)
โข Types of Operations Performance Metrics: Primary and Secondary Metrics
โข Measuring Operational Efficiency: Cycle Time, Throughput, and Capacity Utilization
โข Quality Control Metrics: Defect Rates, Scrap Rates, and Yield
โข Customer Service Metrics: On-time Delivery, Fill Rates, and Order Cycle Time
โข Financial Metrics: Cost of Quality, Return on Investment (ROI), and Total Cost of Ownership (TCO)
โข Lean Metrics: Value Stream Mapping, One-piece Flow, and Continuous Improvement
โข Six Sigma Metrics: Defects per Million Opportunities (DPMO), Rolled Throughput Yield (RTY), and Sigma Level
โข Balanced Scorecard Approach: Linking Metrics to Strategic Objectives
โข Data Visualization and Analytics: Dashboards, Scorecards, and Trend Analysis
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