Executive Development Programme in Retail Customer Service:
-- ViewingNowThe Executive Development Programme in Retail Customer Service is a certificate course designed to enhance professionals' skills in retail customer service. This program emphasizes the importance of understanding and catering to customer needs, fostering brand loyalty, and utilizing cutting-edge technology to improve customer experiences.
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โข Executive Overview of Retail Customer Service: Understanding the importance of customer service in retail, the role of an executive in shaping customer service strategy, and the impact of customer service on business performance.
โข Customer Experience Management: Designing and delivering exceptional customer experiences, measuring customer satisfaction, and using feedback to improve service delivery.
โข Retail Technology and Customer Service: Leveraging technology to enhance customer service, including the use of data analytics, AI, and automation in retail.
โข Change Management and Leadership: Leading and managing change in retail customer service, developing a customer-centric culture, and building high-performing teams.
โข Communication and Interpersonal Skills: Developing effective communication and interpersonal skills to build strong relationships with customers and team members.
โข Conflict Resolution and Problem Solving: Managing customer complaints and conflicts, and developing problem-solving skills to address customer needs and exceed expectations.
โข Retail Sales and Marketing Strategies: Developing sales and marketing strategies that align with customer needs and preferences, and creating effective promotional campaigns.
โข Retail Operations and Process Improvement: Streamlining retail operations and processes to improve efficiency, reduce costs, and enhance customer service.
โข Legal and Ethical Considerations in Retail: Understanding legal and ethical considerations in retail customer service, including data privacy, accessibility, and social responsibility.
By covering these essential units, the Executive Development Programme in Retail Customer Service will equip participants with the knowledge, skills, and tools they need to drive customer service excellence in their retail organizations.
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