Global Certificate in Online Customer Service: Satisfaction Techniques

Name: Global Certificate in Online Customer Service: Satisfaction Techniques
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The Global Certificate in Online Customer Service: Satisfaction Techniques is a crucial course designed to enhance your customer service skills in the digital age. With the increasing demand for online customer support, businesses require professionals who can effectively handle customer queries and complaints, leading to higher customer satisfaction and loyalty.

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AboutThisCourse

This course equips learners with essential skills such as communication, problem-solving, and conflict resolution, all delivered through interactive online modules. By understanding the latest customer service trends and technologies, you'll be able to provide exceptional service that meets and exceeds customer expectations. Moreover, this certificate can boost your career prospects and make you a valuable asset in any industry. In summary, this course is important for anyone looking to advance their career in customer service or management roles, as it provides the necessary skills and knowledge to excel in the online customer service environment.

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CourseDetails

• Understanding Online Customer Service
• Importance of Customer Satisfaction in Online Business
• Key Elements of Effective Online Customer Service
• Communication Skills for Online Customer Service
• Problem-Solving Techniques in Online Customer Service
• Measuring Customer Satisfaction in Online Business
• Tools and Software for Online Customer Service
• Building Customer Loyalty through Online Customer Service
• Handling Difficult Customer Situations in Online Business
• Best Practices for Online Customer Service Satisfaction Techniques

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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GLOBAL CERTIFICATE IN ONLINE CUSTOMER SERVICE: SATISFACTION TECHNIQUES

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London College of Foreign Trade (LCFT)

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05 May 2025

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