Executive Development Programme in Customer Experience: Impactful Innovations

Name: Executive Development Programme in Customer Experience: Impactful Innovations
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The Executive Development Programme in Customer Experience: Impactful Innovations certificate course is a comprehensive program designed to meet the growing industry demand for customer experience professionals. This course emphasizes the importance of customer-centric innovation, equipping learners with essential skills to drive business growth and advance their careers.

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AboutThisCourse

In today's competitive market, customer experience has become a key differentiator for businesses. This course focuses on developing learners' ability to understand customer needs, design and implement innovative customer experiences, and measure the impact of these initiatives on business performance. By completing this program, learners will gain a deep understanding of customer experience strategies, tools, and best practices. They will also have the opportunity to work on real-world projects, applying their knowledge to solve complex business challenges and demonstrate their expertise to potential employers. Overall, this course is an excellent opportunity for professionals looking to advance their careers in customer experience, innovation, or related fields.

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CourseDetails

• Customer Experience (CX) Fundamentals
• Impact of CX on Business Growth and Success
• Designing and Implementing CX Strategies
• CX Metrics and Analytics
• Customer-Centric Innovation and Design Thinking
• Leveraging Technology for CX Innovation
• Building a Customer-Centric Culture
• Change Management and CX Transformation
• Overcoming CX Challenges and Obstacles

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BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER EXPERIENCE: IMPACTFUL INNOVATIONS

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London College of Foreign Trade (LCFT)

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05 May 2025

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