Masterclass Certificate in Customer Experience: Growth Strategies

Name: Masterclass Certificate in Customer Experience: Growth Strategies
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The Masterclass Certificate in Customer Experience: Growth Strategies is a comprehensive course designed to empower professionals with the skills to drive customer-centric growth. In an era where customer experience (CX) is a key differentiator, this course's importance is paramount.

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AboutThisCourse

It equips learners with the ability to understand customer needs, create engaging experiences, and drive business growth. With the global CX market projected to reach $14.4 billion by 2025, there's a rising industry demand for CX professionals. This course, therefore, offers a valuable opportunity for career advancement. It provides essential skills, including CX strategy development, customer journey mapping, voice of the customer (VoC) programs, and digital transformation strategies. By the end of this course, learners will be able to lead CX initiatives, improve customer satisfaction, and contribute to business success. This makes the Masterclass Certificate in Customer Experience: Growth Strategies a valuable investment for any professional aiming to excel in the customer-centric business landscape.

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CourseDetails

• Unit 1: Introduction to Customer Experience &its Impact on Business Growth
• Unit 2: Mapping Customer Journeys to Identify Growth Opportunities
• Unit 3: Design Thinking for Customer Experience: Innovative Strategies
• Unit 4: Voice of the Customer: Data-Driven Approaches
• Unit 5: Personalization in Customer Experience for Business Expansion
• Unit 6: Omnichannel Experience: Bridging Physical & Digital Touchpoints
• Unit 7: Metrics & Analytics in Customer Experience: Measuring Success
• Unit 8: Change Management & Employee Engagement in CX Strategy
• Unit 9: Building Customer Loyalty & Advocacy for Sustainable Growth
• Unit 10: Future Trends & Best Practices in Customer Experience

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BasicUnderstandingSubject
ProficiencyEnglish
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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MASTERCLASS CERTIFICATE IN CUSTOMER EXPERIENCE: GROWTH STRATEGIES

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London College of Foreign Trade (LCFT)

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05 May 2025

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