Executive Development Programme in Multichannel Support Systems

Name: Executive Development Programme in Multichannel Support Systems
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Executive Development Programme in Multichannel Support Systems: a certificate course that addresses the growing industry demand for professionals skilled in integrating and managing multiple customer support channels. This program emphasizes the importance of seamless, efficient customer interactions across phone, email, chat, and social media.

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AboutThisCourse

By enrolling, learners gain access to up-to-date methodologies, tools, and best practices in multichannel support system management. The course equips learners with essential skills to design, implement, and optimize customer support strategies, fostering customer satisfaction and loyalty. As businesses continue to expand their support networks, the career opportunities for experts in this field are on the rise. By completing this programme, professionals demonstrate their commitment to staying abreast of industry trends and advancing their careers in customer support management. Stand out and excel in today's competitive business landscape with the Executive Development Programme in Multichannel Support Systems.

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CourseDetails

• Multichannel Support Systems Overview
• Importance of Effective Multichannel Support
• Customer Experience Management
• Strategies for Multichannel Support Integration
• Implementing a Multichannel Support System
• Metrics and Analytics for Multichannel Support
• Challenges and Best Practices in Multichannel Support
• Future Trends in Multichannel Support Systems
• Case Studies and Real-World Examples

CareerPath

The **Executive Development Programme in Multichannel Support Systems** is tailored to meet the growing demands of modern businesses seeking professionals with expertise in multichannel customer support. The programme includes in-depth training on managing multichannel support systems, enhancing customer experiences, and implementing support strategies: 1. **Customer Support Manager**: Develops and implements customer support strategies in line with company objectives, manages day-to-day support operations, and supervises support teams. *Avg. salary range*: £35,000 - £55,000 *Key skills*: leadership, customer service, problem-solving, communication 2. **Multichannel Support Specialist**: Provides customer support across multiple channels, such as email, chat, social media, and phone. *Avg. salary range*: £25,000 - £40,000 *Key skills*: multitasking, time management, customer service, communication 3. **Social Media Customer Service Agent**: Addresses and resolves customer queries, complaints, and feedback on social media platforms, ensuring a positive brand image. *Avg. salary range*: £22,000 - £35,000 *Key skills*: social media management, customer service, communication, problem-solving 4. **Email & Chat Support Specialist**: Communicates with customers via email and chat platforms, providing assistance, and resolving issues efficiently. *Avg. salary range*: £20,000 - £35,000 *Key skills*: email etiquette, chat support, problem-solving, written communication 5. **Phone Support Supervisor**: Supervises and leads phone support teams, ensuring high-quality customer interaction, and efficient issue resolution. *Avg. salary range*: £25,000 - £40,000 *Key skills*: leadership, communication, problem-solving, customer service

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN MULTICHANNEL SUPPORT SYSTEMS

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London College of Foreign Trade (LCFT)

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05 May 2025

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