Professional Certificate in Modern Helpdesk Techniques

Name: Professional Certificate in Modern Helpdesk Techniques
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The Professional Certificate in Modern Helpdesk Techniques is a comprehensive course designed to empower learners with the latest helpdesk methodologies and tools. In today's digital age, helpdesk professionals are in high demand, with businesses relying heavily on technology to operate.

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AboutThisCourse

This course focuses on teaching essential skills such as troubleshooting, customer service, and the use of helpdesk software. It is designed to equip learners with the ability to manage and resolve technical issues efficiently, ensuring minimal downtime for businesses. The course also emphasizes the importance of effective communication and problem-solving, skills that are vital in any helpdesk role. By completing this course, learners will be well-prepared to advance their careers in the helpdesk industry. They will have a solid understanding of modern helpdesk techniques, be able to use helpdesk software effectively, and have the necessary skills to provide excellent customer service. This course is an excellent opportunity for those looking to enter or progress in the helpdesk field.

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CourseDetails

• Introduction to Helpdesk Techniques
• Helpdesk Software and Tools
• Modern Helpdesk Metrics and KPIs
• Troubleshooting Common IT Issues
• Customer Service and Communication Skills
• Remote Support Techniques
• Helpdesk Incident Management
• Integration of AI and Machine Learning in Helpdesk
• Helpdesk Security Best Practices
• Continuous Improvement in Helpdesk Operations

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN MODERN HELPDESK TECHNIQUES

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London College of Foreign Trade (LCFT)

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05 May 2025

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