Certificate in Effective Tech Support Team Development

Name: Certificate in Effective Tech Support Team Development
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The Certificate in Effective Tech Support Team Development is a comprehensive course designed to meet the growing industry demand for skilled tech support team leaders. This program emphasizes the importance of building and managing high-performing tech support teams that drive business success.

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AboutThisCourse

It equips learners with essential skills in team management, communication, problem-solving, and technical troubleshooting. By completing this course, learners will gain the ability to lead and motivate their teams, manage conflicts, and improve team productivity and efficiency. These skills are highly sought after by employers in the tech industry and are critical for career advancement. In today's fast-paced and constantly evolving tech landscape, effective tech support team development is more important than ever. This course provides learners with the knowledge and skills they need to succeed in this critical area and to advance their careers in the tech industry.

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CourseDetails

• Unit 1: Introduction to Tech Support Team Development
• Unit 2: Understanding Tech Support Roles and Responsibilities
• Unit 3: Recruitment and Hiring for Effective Tech Support Teams
• Unit 4: Tech Support Training and Development Programs
• Unit 5: Communication Skills for Tech Support Professionals
• Unit 6: Problem-Solving and Troubleshooting Techniques
• Unit 7: Customer Service and Satisfaction in Tech Support
• Unit 8: Tech Support Tools and Software
• Unit 9: Team Collaboration and Leadership in Tech Support
• Unit 10: Continuous Improvement and Quality Assurance in Tech Support

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN EFFECTIVE TECH SUPPORT TEAM DEVELOPMENT

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London College of Foreign Trade (LCFT)

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05 May 2025

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