Global Certificate in IT Support Ticketing Systems

Name: Global Certificate in IT Support Ticketing Systems
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The Global Certificate in IT Support Ticketing Systems course is a vital program for professionals aiming to excel in IT support. This course addresses the growing industry demand for experts who can efficiently manage and resolve IT issues using ticketing systems.

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AboutThisCourse

Throughout the course, learners acquire essential skills in ticketing system best practices, incident management, problem identification, and resolution. They master techniques for streamlining help desk operations, enhancing customer service, and minimizing downtime. By earning this certification, professionals demonstrate their commitment to IT support excellence and improve their career prospects. This program equips learners with the knowledge and expertise to excel in various IT support roles, making them valuable assets in today's technology-driven work environment.

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CourseDetails

• Introduction to IT Support Ticketing Systems
• Ticketing System Components and Functionality
• Ticketing System Implementation Best Practices
• Incident Management and Ticketing Workflow
• Ticketing System Integration with ITSM Tools
• Ticketing System Security and Data Privacy
• Customer Support and Service Metrics in Ticketing Systems
• Ticketing System Reports and Analytics
• Continual Service Improvement in IT Support Ticketing Systems

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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FullCourseAccess
DigitalCertificate
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GLOBAL CERTIFICATE IN IT SUPPORT TICKETING SYSTEMS

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London College of Foreign Trade (LCFT)

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05 May 2025

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