Certificate in Tech Support Communication Skills: Future-Ready

Name: Certificate in Tech Support Communication Skills: Future-Ready
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The Certificate in Tech Support Communication Skills: Future-Ready is a comprehensive course designed to empower learners with essential skills for success in the tech support industry. This course highlights the importance of effective communication in addressing complex technical issues and fostering positive user experiences.

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AboutThisCourse

In an era where technology plays a pivotal role in every aspect of our lives, the demand for skilled tech support professionals has never been higher. This course equips learners with the tools to meet this demand, providing a solid foundation in problem-solving, active listening, and empathy. By completing this course, learners will be prepared to excel in a variety of tech support roles, from help desk technician to customer support specialist. By developing their communication skills, they will be better positioned to advance their careers and make meaningful contributions to their organizations.

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CourseDetails

• Active Listening Skills
• Effective Communication Techniques
• Tech Support Problem-Solving Strategies
• Customer Service Best Practices
• Empathy and Emotional Intelligence in Tech Support
• Cross-Cultural Communication for Tech Support
• Writing Clear and Concise Tech Support Emails
• Using Visual Aids and Screen Sharing in Tech Support
• Conflict Resolution and De-escalation Techniques for Tech Support
• Preparing for and Conducting Successful Tech Support Phone Calls

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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CERTIFICATE IN TECH SUPPORT COMMUNICATION SKILLS: FUTURE-READY

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London College of Foreign Trade (LCFT)

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05 May 2025

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