Executive Development Programme in Trust-First Customer Service

Name: Executive Development Programme in Trust-First Customer Service
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The Executive Development Programme in Trust-First Customer Service is a certificate course designed to empower professionals with the skills to deliver exceptional customer experiences. This programme emphasizes the importance of building trust, a critical factor in customer service and loyalty.

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AboutThisCourse

In today's competitive business landscape, there's an increasing demand for customer service professionals who can foster trust, manage conflicts, and deliver satisfaction. This course equips learners with these essential skills, enabling them to drive customer success and business growth. By the end of this programme, learners will have gained a deep understanding of trust-based customer service strategies, tools, and techniques. They will be able to handle customer queries and complaints effectively, manage customer expectations, and promote customer-centric cultures in their organizations. This course not only enhances learners' professional skills but also paves the way for career advancement in customer service and other related fields.

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CourseDetails

• Trust-Centered Customer Service Philosophy
• Building Customer Trust: Best Practices
• Active Listening & Empathy in Customer Service
• Effective Communication for Trust Building
• Handling Customer Complaints with Trust in Mind
• Resolving Customer Conflicts: Trust-First Approach
• Proactive Customer Service for Building Trust
• Measuring Customer Trust: Metrics & KPIs
• Creating a Culture of Trust in Customer Service

CareerPath

The **Executive Development Programme in Trust-First Customer Service** focuses on three primary roles, each with its own unique responsibilities and significance in the UK job market. The Google Charts 3D Pie Chart below illustrates the distribution of roles: 1. **Customer Service Manager**: As a key figure in the industry, a Customer Service Manager oversees the entire customer service operation, ensuring a positive customer experience. The average salary range for this role in the UK is £28,000 - £40,000 per year. 2. **Trust-First Customer Service Specialist**: A Trust-First Customer Service Specialist is responsible for implementing trust-building strategies and fostering strong customer relationships. Demand for this role is high due to the emphasis on trust in today's business landscape. The average salary in the UK for this role is £25,000 - £35,000 per year. 3. **Customer Service Team Leader**: A Customer Service Team Leader manages a team of customer service representatives, guiding them in providing top-notch support to customers. This role typically has an average salary range of £22,000 - £32,000 per year in the UK. These roles are aligned with current industry trends and offer ample opportunities for growth and advancement in the UK's expanding trust-first customer service sector.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN TRUST-FIRST CUSTOMER SERVICE

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London College of Foreign Trade (LCFT)

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05 May 2025

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