Executive Development Programme in Advanced Customer Support Communication

Name: Executive Development Programme in Advanced Customer Support Communication
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The Executive Development Programme in Advanced Customer Support Communication is a certificate course designed to empower professionals with the necessary skills to excel in customer support roles. In today's experience-driven economy, effective communication is crucial for building strong customer relationships and ensuring business growth.

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AboutThisCourse

This programme focuses on enhancing communication skills, problem-solving abilities, and emotional intelligence, making it highly relevant for various industries. By enrolling in this course, learners can expect to gain a competitive edge in their careers and improve their job prospects. The course equips learners with the tools to handle complex customer interactions, manage escalations, and provide exceptional support experiences. As a result, learners will be better positioned to deliver value to their organizations and advance in their careers.

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CourseDetails

• Advanced Listening Skills
• Empathetic Communication for Customer Support
• Managing Customer Conflict and Escalations
• Mastering Problem-Solving Techniques
• Effective Email and Chat Communication
• Telephone Etiquette for Executive Customer Support
• Utilizing Active Listening in Customer Interactions
• Cross-Cultural Communication for Global Support
• Advanced Customer Support Metrics and KPIs

CareerPath

In the ever-evolving landscape of customer support, becoming an advanced communication specialist can bring about exciting opportunities and competitive salary ranges. Here, we will delve into the job market trends and skill demand for the Executive Development Programme in Advanced Customer Support Communication within the UK. The following 3D pie chart showcases the distribution of various roles in this field: 1. Customer Support Manager: A customer support manager leads a team of representatives, oversees the daily operations, and ensures customer satisfaction. As a growing field, this role typically offers a salary range between £30,000 and £50,000 per year. 2. Senior Customer Support Representative: Senior customer support representatives are experienced professionals who handle complex customer issues and provide guidance to their team. The salary range for this role usually falls between £25,000 and £35,000 annually. 3. Customer Support Team Lead: A team lead supervises a smaller group within the support team and acts as a liaison between team members and management. This role typically earns between £22,000 and £32,000 per year. 4. Customer Support Specialist: Customer support specialists handle customer inquiries and concerns via various channels. With a growing demand for skilled professionals, this role can offer a salary range between £20,000 and £28,000 per year. The UK market is seeing a steady growth in the customer support field, with an increasing need for advanced communication skills and adaptability to emerging technologies. These roles provide ample opportunities for career advancement and professional development. To learn more about these roles or to explore available opportunities, please visit our career page. Embrace your potential as an advanced customer support communication specialist and elevate your career to new heights.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN ADVANCED CUSTOMER SUPPORT COMMUNICATION

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London College of Foreign Trade (LCFT)

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05 May 2025

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