Executive Development Programme in Tech Support Communication Essentials

Name: Executive Development Programme in Tech Support Communication Essentials
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The Executive Development Programme in Tech Support Communication Essentials is a certificate course designed to enhance the communication skills of tech support professionals. This program emphasizes the importance of clear, concise, and empathetic communication in the tech industry, where effective interaction with clients and colleagues is crucial.

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AboutThisCourse

With the rising demand for skilled tech support professionals, this course equips learners with essential skills for career advancement. It covers vital areas such as active listening, problem-solving, conflict resolution, and delivering difficult news, empowering learners to handle various situations with confidence and professionalism. By completing this programme, learners demonstrate a commitment to honing their communication abilities, setting them apart in the competitive tech support field. In an industry where clear communication can significantly impact user experience and team collaboration, this course is a valuable investment in both personal and professional growth.

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CourseDetails

• Understanding Tech Support Communication
• Importance of Effective Communication in Tech Support
• Listening Skills for Tech Support Professionals
• Tech Support Communication Channels and Tools
• Writing Clear and Concise Tech Support Emails
• Speaking Effectively with Tech Support Clients
• Handling Difficult Tech Support Conversations
• Tech Support Communication Best Practices
• Empathy and Emotional Intelligence in Tech Support Communication
• Measuring Tech Support Communication Effectiveness

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN TECH SUPPORT COMMUNICATION ESSENTIALS

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London College of Foreign Trade (LCFT)

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05 May 2025

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