Executive Development Programme in Tech Support Communication Excellence

Name: Executive Development Programme in Tech Support Communication Excellence
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The Executive Development Programme in Tech Support Communication Excellence certificate course is a comprehensive program designed to enhance communication skills in the technology support industry. This course highlights the importance of effective communication in addressing complex technical issues, managing customer relationships, and driving business success.

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AboutThisCourse

With the increasing demand for skilled tech support professionals, this course provides learners with essential skills to advance their careers. It covers critical areas such as active listening, clear communication, problem-solving, and conflict resolution. By developing these competencies, learners can improve customer satisfaction, reduce resolution times, and increase productivity. The course is delivered by industry experts and provides practical, hands-on training through real-world scenarios and case studies. Upon completion, learners will receive a globally recognized certificate, boosting their professional credibility and career prospects. In summary, this Executive Development Programme in Tech Support Communication Excellence certificate course is a valuable investment for tech support professionals seeking to enhance their communication skills, increase their industry demand, and advance their careers in this fast-growing field.

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CourseDetails

• Tech Support Communication Foundations
• Active Listening and Questioning Techniques
• Effective Problem Solving in Tech Support
• Clear and Concise Communication for Tech Support
• Customer Service Best Practices in Tech Support
• Handling Escalations and Complex Issues
• Using Empathy and Positive Language in Tech Support
• Tech Support Communication Tools and Technologies
• Developing Cultural Awareness in Tech Support Communication

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN TECH SUPPORT COMMUNICATION EXCELLENCE

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London College of Foreign Trade (LCFT)

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05 May 2025

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