Executive Development Programme in Building Customer Relationships: Mastery

Name: Executive Development Programme in Building Customer Relationships: Mastery
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The Executive Development Programme in Building Customer Relationships: Mastery is a certificate course designed to empower professionals with the skills necessary to excel in customer relationship management. This program underscores the importance of building and maintaining strong customer relationships in today's business landscape, where customer experience is a key differentiator.

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AboutThisCourse

With the increasing demand for professionals who can effectively manage customer relationships, this course is highly relevant for various industries. It provides learners with essential skills such as communication, negotiation, conflict resolution, and customer experience management, making them well-equipped to handle challenging customer-facing situations and drive customer loyalty. By completing this program, learners will be able to demonstrate their commitment to professional development, enhance their career prospects, and contribute to their organization's success by building and maintaining strong customer relationships. This course is an excellent investment for professionals looking to advance their careers in customer-focused roles.

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CourseDetails

• Understanding Customer Relationships: Building Blocks
• Customer Segmentation and Targeting Strategies
• Effective Communication for Building Customer Relationships
• Customer Value Proposition and Positioning
• Customer Relationship Management (CRM) Systems and Best Practices
• Customer Experience and Journey Mapping
• Customer Feedback and Continuous Improvement
• Handling Customer Complaints and Conflict Resolution
• Metrics and Analytics for Measuring Customer Relationship Success

CareerPath

The **Executive Development Programme in Building Customer Relationships: Mastery** aims to empower professionals with in-depth knowledge and expertise in managing customer relationships. The programme focuses on job market trends, salary ranges, and skill demand across various roles within the UK. To visually represent relevant statistics, the following 3D Pie chart offers insights into the percentage distribution of the job market for each role. Sales Manager (25%): Demonstrating leadership skills and managing sales teams effectively is crucial for sales managers. They create sales strategies, monitor progress, and collaborate with marketing teams. Business Development Manager (20%): With a focus on expanding the company's client base, business development managers identify new markets, develop partnerships, and negotiate contracts. Customer Success Manager (18%): Ensuring customer satisfaction, customer success managers engage with clients, resolve issues, and provide training to improve product adoption. Account Manager (15%): Maintaining long-term relationships with existing clients, account managers ensure renewals, cross-selling, and upselling opportunities. Sales Representative (12%): Engaging directly with potential clients, sales representatives communicate the company's value proposition and promote products or services. Sales Engineer (10%): Providing technical expertise, sales engineers support the sales process by addressing technical questions and demonstrating the capabilities of products or services.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN BUILDING CUSTOMER RELATIONSHIPS: MASTERY

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London College of Foreign Trade (LCFT)

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05 May 2025

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