Global Certificate in Support Ticket Management: Actionable Knowledge

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The Global Certificate in Support Ticket Management: Actionable Knowledge course is a valuable certification for professionals seeking to enhance their skills in customer support. This course focuses on actionable knowledge, equipping learners with the practical skills needed to excel in support ticket management.

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AboutThisCourse

In today's customer-centric world, the demand for skilled support ticket managers is high. This course provides learners with the necessary tools to manage and resolve customer support tickets effectively, leading to improved customer satisfaction and loyalty. By completing this course, learners will gain a deep understanding of support ticket management best practices and industry standards. They will develop essential skills in communication, problem-solving, and customer service, making them highly sought after in various industries. Invest in your career and gain a competitive edge with the Global Certificate in Support Ticket Management: Actionable Knowledge course. This certification is a testament to your commitment to excellence and your ability to deliver exceptional customer support.

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CourseDetails

• Support Ticket Management Fundamentals <br> • Creating and Managing Support Tickets <br> • Ticket Prioritization and Escalation Processes <br> • Effective Communication in Support Ticket Management <br> • Ticket Resolution and Customer Satisfaction <br> • Support Ticket Metrics and Analytics <br> • Integration of Support Ticket Management with CRM <br> • Global Best Practices in Support Ticket Management <br> • Continuous Improvement in Support Ticket Management <br>

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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GLOBAL CERTIFICATE IN SUPPORT TICKET MANAGEMENT: ACTIONABLE KNOWLEDGE
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London College of Foreign Trade (LCFT)
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05 May 2025
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