Executive Development Programme in Conflict Resolution for Support Agents: Frontiers

Name: Executive Development Programme in Conflict Resolution for Support Agents: Frontiers
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The Executive Development Programme in Conflict Resolution for Support Agents: Frontiers certificate course is a comprehensive training program designed to equip support agents with essential skills for conflict resolution. This course emphasizes the importance of effective communication, negotiation, and problem-solving in addressing customer complaints and disputes.

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AboutThisCourse

In today's competitive business landscape, there is a high demand for support agents who can handle conflicts with professionalism and diplomacy. This course provides learners with the necessary tools and techniques to manage difficult customer interactions, prevent escalations, and build long-term customer relationships. By completing this program, learners will gain a deep understanding of conflict resolution theories and practices, as well as hands-on experience in applying these concepts to real-world scenarios. This course is an excellent opportunity for support agents to enhance their career prospects and contribute to their organization's success.

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CourseDetails

• Understanding Conflict Resolution in Customer Support
• Identifying Sources of Conflict with Customers
• Effective Communication Strategies in Conflict Resolution
• De-escalation Techniques for Resolving Customer Conflicts
• Active Listening and Empathy in Conflict Resolution
• Negotiation and Mediation Skills for Executive Support Agents
• Conflict Resolution in Cross-cultural Customer Support
• Legal and Ethical Considerations in Conflict Resolution
• Developing a Conflict Resolution Strategy for Customer Support Teams
• Measuring the Success of Conflict Resolution Strategies

CareerPath

Conflict resolution is an essential (primary keyword) skill for support agents, as it enables them to handle challenging situations effectively. Our Executive Development Programme in Conflict Resolution focuses on enhancing these skills to equip support agents with the tools necessary to succeed in their careers. This 3D Pie chart illustrates the demand for various conflict resolution skills among UK support agents. As you can see, negotiation, mediation, communication, problem-solving, and emotional intelligence are the most sought-after skills in this field. By offering a comprehensive training program, we aim to address the growing need for these abilities in the (secondary keyword) job market. Upon completion of our Executive Development Programme in Conflict Resolution, support agents can expect to gain a competitive edge in their careers and command higher salary ranges in the industry. Our program is tailored to meet the needs of modern support agents and help them navigate the complexities of conflict resolution in a professional setting.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CONFLICT RESOLUTION FOR SUPPORT AGENTS: FRONTIERS

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London College of Foreign Trade (LCFT)

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05 May 2025

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