Executive Development Programme in Support Team Service Strategy

Name: Executive Development Programme in Support Team Service Strategy
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The Executive Development Programme in Support Team Service Strategy certificate course is a crucial learning opportunity for professionals aiming to excel in customer support and service management. This programme addresses the growing industry demand for skilled support team leaders who can deliver exceptional customer experiences and drive business growth.

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AboutThisCourse

By enrolling in this course, learners will acquire essential skills in team leadership, customer service strategy, and problem-solving, enhancing their ability to manage support teams effectively and efficiently. The curriculum covers key topics such as developing customer-focused strategies, implementing support team structures, and utilizing data analytics to improve service delivery. Upon completion, learners will be equipped with the necessary skills to lead high-performing support teams, enabling them to advance their careers in various industries, including technology, finance, and healthcare. The Executive Development Programme in Support Team Service Strategy is a valuable investment for professionals seeking to drive customer satisfaction, loyalty, and business success.

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CourseDetails

• Support Team Service Strategy: An Overview
• The Importance of Customer Experience in Support Services
• Developing an Effective Support Team Service Strategy
• Key Components of a Successful Support Team Service Strategy
• Stakeholder Management in Support Team Service Strategy
• Implementing and Managing Support Team Service Improvements
• Metrics and Measurements for Support Team Service Success
• Continuous Improvement in Support Team Service Delivery
• Change Management in Support Team Service Strategy

CareerPath

The **Executive Development Programme** in Support Team Service Strategy focuses on developing the skills necessary for various roles that contribute to an organization's support and service strategy. These roles include: - **Service Strategy Analyst**: This role involves analyzing market trends, customer needs, and internal processes to develop effective service strategies. With a 30% share, the demand for these professionals is high, and the average salary range is £30,000-£45,000 in the UK. - **Support Team Manager**: Managing support teams requires strong leadership and communication skills. This role has a 25% share in the industry and offers an average salary of £35,000-£55,000. - **Customer Success Specialist**: Focused on customer satisfaction, these professionals ensure a seamless onboarding process and maintain long-term relationships. They account for 20% of the roles in this sector and earn an average salary of £30,000-£45,000. - **Client Relationship Manager**: Building and maintaining strong relationships with clients is crucial for this role. Client Relationship Managers account for 15% of the industry with an average salary of £40,000-£60,000. - **Business Development Coordinator**: This role involves identifying and pursuing new business opportunities. Business Development Coordinators account for 10% of the industry and earn an average salary of £25,000-£40,000. Our Executive Development Programme prepares candidates for these roles by focusing on industry-relevant skills and best practices.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SUPPORT TEAM SERVICE STRATEGY

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London College of Foreign Trade (LCFT)

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05 May 2025

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