Masterclass Certificate in Tech Support Customer Satisfaction Techniques

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The Masterclass Certificate in Tech Support Customer Satisfaction Techniques is a comprehensive course designed to equip learners with essential skills for career advancement in the tech support industry. This program focuses on enhancing communication, problem-solving, and customer service skills, which are critical in the tech support field.

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AboutThisCourse

With the increasing demand for tech support professionals who can deliver exceptional customer service, this course is more relevant than ever. It provides learners with practical strategies and techniques to handle customer queries effectively, manage customer expectations, and ensure high levels of customer satisfaction. By completing this course, learners will gain a competitive edge in the job market, with a certificate that verifies their expertise in tech support customer satisfaction techniques. They will be better positioned to provide outstanding customer service, resolve complex technical issues, and contribute to the success of their organization.

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CourseDetails

• Unit 1: Introduction to Tech Support Customer Satisfaction
• Unit 2: Understanding Customer Needs and Expectations
• Unit 3: Effective Communication Skills in Tech Support
• Unit 4: Problem-Solving Techniques for Tech Support
• Unit 5: Managing Customer Emotions and Difficult Situations
• Unit 6: Tech Support Tools and Ticketing Systems
• Unit 7: Measuring Customer Satisfaction in Tech Support
• Unit 8: Building Long-Term Customer Relationships
• Unit 9: Continuous Learning and Improvement in Tech Support
• Unit 10: Best Practices in Tech Support Customer Satisfaction

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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MASTERCLASS CERTIFICATE IN TECH SUPPORT CUSTOMER SATISFACTION TECHNIQUES
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London College of Foreign Trade (LCFT)
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05 May 2025
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