Global Certificate in Tech Helpdesk Essentials

Name: Global Certificate in Tech Helpdesk Essentials
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The Global Certificate in Tech Helpdesk Essentials is a comprehensive course designed to equip learners with the fundamental skills necessary to thrive in a tech helpdesk role. This course is critical in today's digital age, where businesses increasingly rely on technology to operate and serve their customers.

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AboutThisCourse

The course covers a range of topics, including IT fundamentals, problem-solving, customer service, and communication skills. By completing this course, learners will be able to diagnose and solve technical issues, manage customer expectations, and communicate complex concepts in an easy-to-understand manner. With the growing demand for tech helpdesk professionals, this course offers an excellent opportunity for career advancement. Learners who complete this course will have a solid foundation in tech helpdesk essentials, making them highly valuable to employers in various industries. In summary, the Global Certificate in Tech Helpdesk Essentials is a crucial course for anyone looking to build a career in tech support. It provides learners with the essential skills necessary to excel in a helpdesk role, making them highly sought after by employers in today's digital economy.

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CourseDetails

• Tech Support Fundamentals
• Ticketing Systems and Workflow Management
• Hardware and Software Troubleshooting
• Network Troubleshooting Basics
• Remote Access and Support Techniques
• Customer Service and Communication Skills
• Problem Solving and Critical Thinking for Tech Support
• Security Best Practices for Tech Helpdesks
• Tech Helpdesk Performance Metrics and KPIs

CareerPath

The Global Certificate in Tech Helpdesk Essentials prepares individuals for diverse roles in the tech helpdesk field. This 3D pie chart showcases the distribution of roles and the corresponding demand in the UK's job market. - Level 1 Helpdesk Technician: 25% of the total helpdesk positions. These professionals handle basic troubleshooting and user support tasks. - Level 2 Helpdesk Technician: 35% of the total helpdesk positions. These technicians manage complex user issues and provide advanced support. - Network Support Technician: 20% of the total helpdesk positions. These specialists maintain and secure network infrastructure. - Desktop Support Technician: 20% of the total helpdesk positions. These experts troubleshoot and repair hardware and software problems on workstations. The chart demonstrates a strong need for skilled professionals across various tech helpdesk roles, emphasising the importance of the Global Certificate in Tech Helpdesk Essentials.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN TECH HELPDESK ESSENTIALS

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London College of Foreign Trade (LCFT)

AwardedOn

05 May 2025

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