Global Certificate in Customer Helpdesk Techniques

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The Global Certificate in Customer Helpdesk Techniques is a comprehensive course designed to empower learners with essential skills for success in customer support roles. This certificate program emphasizes the importance of effective communication, problem-solving, and technical proficiency in today's fast-paced, customer-centric business environment.

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AboutThisCourse

In this course, learners will gain hands-on experience with industry-standard helpdesk software, troubleshooting techniques, and customer service best practices. By the end of the program, learners will be prepared to excel in helpdesk and customer support positions, where they can expect to enjoy strong industry demand and competitive salary potential. With a focus on practical, real-world applications, this certificate course is an ideal choice for those seeking to enhance their career prospects, upskill for a new role, or simply gain a deeper understanding of the principles and practices that drive successful customer support operations.

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CourseDetails

• Introduction to Customer Helpdesk Techniques
• Customer Service Skills for Helpdesk Professionals
• Ticketing Systems and Helpdesk Software
• Problem Solving and Troubleshooting Techniques
• Communication and Interpersonal Skills for Helpdesk Support
• Remote Support and Access Technologies
• Helpdesk Metrics and Performance Measurement
• Customer Satisfaction Surveys and Feedback Analysis
• Data Security and Privacy in Helpdesk Operations
• Career Development and Professional Certifications for Helpdesk Technicians

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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GLOBAL CERTIFICATE IN CUSTOMER HELPDESK TECHNIQUES
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London College of Foreign Trade (LCFT)
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05 May 2025
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