Executive Development Programme in Tech Support Empathy

Name: Executive Development Programme in Tech Support Empathy
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The Executive Development Programme in Tech Support Empathy certificate course is a crucial training program designed to meet the growing industry demand for professionals with strong empathetic skills. In the rapidly evolving tech industry, businesses are increasingly recognizing the importance of empathy in customer support to foster positive user experiences and build customer loyalty.

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AboutThisCourse

This course equips learners with essential skills for career advancement by emphasizing effective communication, problem-solving, and emotional intelligence. By completing this program, learners will be able to demonstrate a deep understanding of customer needs and provide tailored solutions that meet those needs while maintaining a positive and supportive attitude. As a result, learners will be well-prepared to excel in a variety of tech support roles and drive business success through exceptional customer service.

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CourseDetails

• Understanding Tech Support Empathy: Importance and Best Practices
• Developing Active Listening Skills for Effective Tech Support
• Empathetic Communication Techniques in Tech Support Scenarios
• Managing Customer Expectations and Building Trust in Tech Support
• Resolving Conflicts with Empathy in Technical Support
• Using Positive Language and Tone in Tech Support Interactions
• Balancing Tech Expertise and Empathy in Executive Leadership
• Implementing Empathy Training Programs in Tech Support Teams
• Measuring Success: KPIs for Tech Support Empathy

CareerPath

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Helpdesk Technician: This role typically involves answering customer queries, diagnosing and resolving hardware and software issues, and setting up new equipment. With an average salary of £22,000 in the UK, helpdesk technicians are in high demand, making it a great entry point for a career in tech support. Technical Support Specialist: A technical support specialist provides technical assistance to customers who are having problems with products or services. The average salary for this role in the UK is £30,000, and it is expected to see a 5% job market growth in the next 5 years. Network Support Specialist: Network support specialists are responsible for maintaining, analyzing, and troubleshooting an organization's computer network. The median salary for this role in the UK is £35,000, and there is a high demand for skilled professionals in this field. System Administrator: A system administrator is responsible for managing an organization's computer systems. This role typically involves installing and configuring hardware and software, maintaining system performance, and troubleshooting issues. The average salary for a system administrator in the UK is £40,000, and it is a role that is in high demand with a projected job market growth of 6% in the next 5 years.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN TECH SUPPORT EMPATHY

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London College of Foreign Trade (LCFT)

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05 May 2025

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