Executive Development Programme in Empathy for Support Professionals

Name: Executive Development Programme in Empathy for Support Professionals
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The Executive Development Programme in Empathy for Support Professionals is a certificate course designed to enhance the emotional intelligence and interpersonal skills of professionals in customer support roles. This program emphasizes the importance of empathy in building strong customer relationships, resolving conflicts, and driving customer loyalty.

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AboutThisCourse

In today's customer-centric business environment, there is a high demand for support professionals who can demonstrate empathy, active listening, and effective communication. This course equips learners with essential skills for career advancement, including problem-solving, decision-making, and leadership. By completing this program, support professionals can differentiate themselves in the job market, improve their job performance, and advance their careers. The Executive Development Programme in Empathy for Support Professionals is a valuable investment for individuals and organizations seeking to enhance their customer support capabilities and drive business success. Through a combination of online learning modules, interactive exercises, and real-world applications, learners will develop the empathy and interpersonal skills needed to excel in their support roles and build lasting customer relationships.

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CourseDetails

• Understanding Empathy: Definition, Importance, and Benefits
• Developing Empathetic Communication Skills
• Emotional Intelligence and Empathy for Support Professionals
• Active Listening and its Role in Building Empathy
• Empathy in Customer Service: Improving Customer Experience
• Overcoming Empathy Fatigue and Maintaining Work-Life Balance
• Cross-Cultural Empathy and Diversity Awareness
• Conflict Resolution and Negotiation with an Empathetic Approach
• Measuring the Impact of Empathy in Support Roles
• Case Studies: Successful Implementation of Empathy in Support Professional Environments

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN EMPATHY FOR SUPPORT PROFESSIONALS

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London College of Foreign Trade (LCFT)

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05 May 2025

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