Global Certificate in Social Media Engagement for Support

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The Global Certificate in Social Media Engagement for Support is a crucial course designed to meet the growing industry demand for experts who can effectively manage and leverage social media for customer support. This certificate course emphasizes the importance of social media engagement in today's digital landscape, where building strong relationships with customers is vital for business success.

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AboutThisCourse

Learners will gain essential skills in social listening, customer support, content creation, and community management. By completing this course, learners will be equipped with the necessary tools to create compelling social media strategies, manage customer inquiries and complaints, and measure the impact of their social media engagement efforts. In a world where social media plays an increasingly significant role in shaping brand perception and customer loyalty, this certificate course is an invaluable asset for professionals seeking to advance their careers in customer support, social media management, or digital marketing.

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CourseDetails

• Social Media Engagement Fundamentals
• Understanding Social Media Platforms
• Developing a Social Media Engagement Strategy
• Content Creation for Social Media
• Social Media Listening and Monitoring
• Community Management for Global Audiences
• Social Media Analytics and Metrics
• Social Media Crisis Management
• Legal and Ethical Considerations in Social Media Engagement

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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GLOBAL CERTIFICATE IN SOCIAL MEDIA ENGAGEMENT FOR SUPPORT
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London College of Foreign Trade (LCFT)
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05 May 2025
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