Global Certificate in IT Support Change Management

Name: Global Certificate in IT Support Change Management
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The Global Certificate in IT Support Change Management is a vital course for professionals seeking to excel in the ever-evolving IT industry. This certificate program focuses on the best practices in change management, enabling learners to effectively manage and implement changes in IT systems and infrastructure.

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AboutThisCourse

With the increasing demand for IT support professionals who can manage change in a structured and organized manner, this course provides learners with a comprehensive understanding of the key principles and processes involved in change management. It equips learners with the essential skills to minimize disruptions, reduce risks, and ensure the successful implementation of changes in IT support environments. By completing this course, learners will be able to demonstrate their proficiency in IT support change management, making them highly sought after in the industry. This certification will not only enhance their current skill set but also provide a platform for career advancement and increased earning potential in the IT support field.

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CourseDetails

Here are the essential units for a Global Certificate in IT Support Change Management:

• Change Management Fundamentals: Understanding the key concepts and best practices of change management in IT support, including the reasons for change, the impact of change, and the benefits of effective change management.

• Change Management Processes: Learning the specific processes and procedures involved in managing change in IT support, including the creation and management of change requests, the assessment and prioritization of changes, and the implementation and testing of changes.

• Change Management Tools and Technologies: Exploring the tools and technologies used to support change management in IT support, including change management software, project management tools, and communication and collaboration platforms.

• Change Management Communication and Stakeholder Engagement: Developing the communication and engagement skills necessary to effectively manage change in IT support, including the ability to articulate the reasons for change, the impact of change, and the benefits of change to stakeholders.

• Change Management Risk Management: Understanding the risks associated with change in IT support, and learning how to identify, assess, and mitigate those risks.

• Change Management Metrics and Measurement: Learning how to measure the success of change management initiatives in IT support, and how to use metrics to continuously improve change management processes and procedures.

• Change Management and Organizational Culture: Understanding the relationship between change management and organizational culture, and learning how to create a culture that supports and enables effective change management.

• Change Management and Continuous Improvement: Exploring the connection between change management and continuous improvement in IT support, and learning how to use change management as a tool for driving ongoing improvement and innovation.

CareerPath

The Global Certificate in IT Support Change Management is designed to equip IT professionals with the skills needed to manage and implement changes in IT support effectively. In the UK, the following roles are most relevant to this field: 1. System Administrator: With a 45% share in the job market, system administrators manage and troubleshoot an organization's servers, ensuring optimal performance and stability. 2. Network Administrator: Holding 25% of the job market, network administrators design, implement, and maintain an organization's network infrastructure, ensuring secure and efficient communication between systems. 3. IT Support Specialist: With an 18% share in the job market, IT support specialists provide technical assistance to users, helping them troubleshoot hardware and software issues. 4. Security Administrator: Holding 12% of the job market, security administrators are responsible for maintaining and enhancing an organization's cybersecurity measures, safeguarding sensitive data from threats. The 3D pie chart above, created using Google Charts, provides a visual representation of the UK job market trends in IT Support Change Management. With a transparent background and adaptive layout, the chart highlights the importance of each role in the field.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN IT SUPPORT CHANGE MANAGEMENT

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London College of Foreign Trade (LCFT)

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05 May 2025

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