Professional Certificate in Tech Support Call Center Operations

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The Professional Certificate in Tech Support Call Center Operations is a vital course designed to empower learners with essential skills for success in the rapidly evolving tech support industry. This program, comprising 18-20 hours of high-quality content, covers key topics such as call center operations, customer service, problem-solving, and communication.

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AboutThisCourse

In today's digital age, there is increasing demand for skilled tech support professionals who can provide exceptional customer service and efficiently resolve technical issues. By completing this certificate course, learners will gain a competitive edge in the job market and be well-prepared for careers in tech support call centers, customer service, and related fields. This program not only provides comprehensive training in the latest industry practices but also helps learners develop essential problem-solving, critical thinking, and communication skills. By mastering these skills, learners will be better equipped to handle customer inquiries and complaints, ensuring a positive customer experience and driving business success.

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CourseDetails

• Call Center Operations Fundamentals: Understanding the basics of call center operations, including metrics, quality assurance, and workforce management.
• Customer Service Skills: Developing essential customer service skills, such as active listening, empathy, and effective communication.
• Technical Troubleshooting: Learning the principles of technical troubleshooting, including problem identification, solution implementation, and follow-up.
• Call Center Software and Tools: Familiarizing with various call center software and tools, such as CRM systems, helpdesk platforms, and call logging software.
• Data Security and Compliance: Understanding the importance of data security and compliance in call center operations, including PCI-DSS, GDPR, and HIPAA.
• Quality Assurance and Performance Improvement: Implementing quality assurance strategies and performance improvement plans to enhance call center operations and customer experience.
• Workforce Management and Capacity Planning: Managing call center workforce and capacity planning, including scheduling, forecasting, and intraday management.
• Disaster Recovery and Business Continuity Planning: Developing disaster recovery and business continuity plans to ensure call center operations during unforeseen events.
• Stakeholder Management and Communication: Building effective relationships with internal and external stakeholders, such as team members, management, and vendors.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN TECH SUPPORT CALL CENTER OPERATIONS
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London College of Foreign Trade (LCFT)
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05 May 2025
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