Professional Certificate in Global Tech Support: Data-Driven Approaches

Name: Professional Certificate in Global Tech Support: Data-Driven Approaches
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The Professional Certificate in Global Tech Support: Data-Driven Approaches is a comprehensive course designed to equip learners with essential skills for career advancement in the tech industry. This program focuses on data-driven problem-solving techniques and provides learners with a solid understanding of the latest tools and technologies used in technical support operations worldwide.

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AboutThisCourse

In today's data-driven world, there is a high demand for professionals who can use data to make informed decisions and solve complex problems. This course is designed to meet that demand, teaching learners how to collect, analyze, and interpret data to improve technical support processes and drive business success. By completing this program, learners will gain hands-on experience with industry-leading tools, such as Jira, Zendesk, and Salesforce, and develop essential skills in data analysis, problem-solving, and communication. With these skills, learners will be well-positioned to advance their careers in technical support or related fields, such as project management, operations, or analytics.

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CourseDetails

• Data-Driven Approaches in Tech Support
• Understanding Data Analysis for Tech Support
• Essential Data Tools for Global Tech Support
• Data Visualization Techniques in Tech Support
• Problem-Solving with Data in Tech Support
• Data Privacy and Security in Global Tech Support
• Utilizing Machine Learning for Global Tech Support
• Measuring Success through Data in Tech Support
• Continuous Learning: Advanced Data Techniques for Tech Support

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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PROFESSIONAL CERTIFICATE IN GLOBAL TECH SUPPORT: DATA-DRIVEN APPROACHES

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London College of Foreign Trade (LCFT)

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05 May 2025

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