Advanced Certificate in Tech Support Performance Management

Name: Advanced Certificate in Tech Support Performance Management
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Advanced Certificate in Tech Support Performance Management: This certificate course is designed to meet the growing industry demand for skilled tech support professionals who can manage, optimize, and strategize tech support operations. The course emphasizes essential skills like performance measurement, capacity planning, customer experience management, and team leadership.

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AboutThisCourse

By completing this course, learners will be equipped with the necessary skills to drive tech support efficiency, improve service quality, and advance their careers in the competitive tech industry. The course combines theoretical knowledge with practical application, ensuring learners are well-prepared to tackle real-world challenges in tech support performance management.

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CourseDetails

• Advanced Ticket Management
• Performance Metrics in Tech Support
• Quality Assurance in Tech Support
• Customer Service Skills for Tech Support Managers
• Team Leadership and Management
• Advanced Toolsets for Tech Support Performance Management
• Data Analysis for Tech Support Performance
• Change Management in Tech Support
• Strategic Planning for Tech Support Teams

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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ADVANCED CERTIFICATE IN TECH SUPPORT PERFORMANCE MANAGEMENT

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London College of Foreign Trade (LCFT)

AwardedOn

05 May 2025

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