Advanced Certificate in IT Support Customer Satisfaction

Name: Advanced Certificate in IT Support Customer Satisfaction
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The Advanced Certificate in IT Support Customer Satisfaction is a valuable course designed to enhance your skills in IT support and customer service. This certificate program emphasizes the importance of delivering exceptional customer service in the fast-paced and ever-evolving IT industry.

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AboutThisCourse

With the growing demand for skilled IT professionals who can effectively communicate with and support customers, this course is essential for career advancement. Learners will gain critical skills in problem-solving, communication, and customer relationship management, all of which are highly sought after by employers in the IT industry. By completing this certificate course, learners will be equipped with the knowledge and skills needed to provide exceptional customer service and support in an IT environment. This will not only enhance their career prospects but also contribute to the overall success of their organization.

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CourseDetails

• Advanced IT Support Troubleshooting
• Customer Service Best Practices
• IT Infrastructure and Architecture
• Advanced Helpdesk Software and Tools
• Communication Skills for IT Support
• Managing Customer Expectations in IT Support
• Problem Solving in IT Support
• Service Level Agreements (SLAs) in IT Support
• Metrics and Analytics in IT Support Customer Satisfaction

CareerPath

The Advanced Certificate in IT Support Customer Satisfaction program focuses on enhancing the skills necessary for providing exceptional customer service in IT support roles. The program covers essential skills such as IT Support Fundamentals, Troubleshooting & Problem Solving, Customer Service, Windows & Networking, and Security & Data Protection. This 3D Google Chart showcases the demand for these skills in the UK's job market, highlighting the significance of these skills for professionals in this field. Throughout this program, you'll develop your ability to address customer concerns, master various IT support techniques, and hone your communication and problem-solving skills. As the demand for IT support professionals with a focus on customer satisfaction continues to grow, this advanced certificate will equip you with the necessary expertise to succeed in the UK's competitive job market.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

CourseStatus

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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FullCourseAccess
DigitalCertificate
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ADVANCED CERTIFICATE IN IT SUPPORT CUSTOMER SATISFACTION

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London College of Foreign Trade (LCFT)

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05 May 2025

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