Certificate in Tech Support Communication Essentials: Actionable Knowledge

Name: Certificate in Tech Support Communication Essentials: Actionable Knowledge
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The Certificate in Tech Support Communication Essentials: Actionable Knowledge is a valuable course designed to enhance communication skills for tech support professionals. With the increasing demand for tech support roles across various industries, effective communication has become a critical skill to deliver excellent customer service and resolve technical issues promptly.

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AboutThisCourse

This certificate course equips learners with actionable knowledge, focusing on essential skills like active listening, empathy, clear problem explanation, and effective problem-solving. By mastering these skills, learners can provide a seamless customer experience, build stronger relationships with clients, and advance their careers in the tech support field. In an era where technology is rapidly evolving, having excellent communication skills is a powerful differentiator for tech support professionals. Enroll in this course to improve your ability to handle customer inquiries, reduce resolution times, and drive customer satisfaction – ultimately leading to better career prospects and professional growth.

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CourseDetails

• Tech Support Communication Fundamentals • Active Listening and Empathy in Tech Support • Clear and Concise Communication for Tech Support • Problem Solving and Troubleshooting Techniques for Tech Support • Customer Service Skills for Tech Support Professionals • Cross-cultural Communication in Tech Support • Effective Email and Chat Communication for Tech Support • Telephone Etiquette for Tech Support • Handling Difficult Customers in Tech Support • Tech Support Communication Best Practices

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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CERTIFICATE IN TECH SUPPORT COMMUNICATION ESSENTIALS: ACTIONABLE KNOWLEDGE

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London College of Foreign Trade (LCFT)

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05 May 2025

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