Professional Certificate in EQ Sales Customer Engagement Techniques

Name: Professional Certificate in EQ Sales Customer Engagement Techniques
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The Professional Certificate in EQ Sales Customer Engagement Techniques is a course designed to enhance your emotional intelligence (EQ) skills in sales and customer engagement. This program is critical for professionals seeking to advance their careers in sales, customer service, and related fields.

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AboutThisCourse

In today's fast-paced and competitive business environment, EQ skills are increasingly important for building strong relationships with customers, understanding their needs, and delivering effective solutions. This course equips learners with essential skills such as empathy, active listening, persuasive communication, and conflict resolution, which are crucial for success in sales and customer engagement. By completing this program, learners will gain a competitive edge in the job market, demonstrating their commitment to professional development and their ability to deliver exceptional customer experiences. With a focus on practical applications and real-world scenarios, this course provides learners with the knowledge and skills they need to succeed in their careers and drive business growth.

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CourseDetails

• Understanding EQ and Its Importance in Sales
• Developing Emotional Intelligence for Customer Engagement
• Effective Communication Techniques in Sales
• Active Listening and Building Rapport with Customers
• Identifying Customer Needs and Desires through EQ
• Handling Customer Objections and Diffusing Conflicts with EQ
• Persuasive Techniques for Closing Sales Deals
• Building Long-Term Relationships through Customer Engagement
• Measuring the Impact of EQ in Sales Customer Engagement

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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PROFESSIONAL CERTIFICATE IN EQ SALES CUSTOMER ENGAGEMENT TECHNIQUES

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London College of Foreign Trade (LCFT)

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05 May 2025

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