Certificate in Operations Strategy Development Implementation: Actionable Knowledge

• Operations Strategy Development: This unit covers the fundamentals of creating an effective operations strategy, including understanding the organization's goals, analyzing the current state of operations, and developing a roadmap for improvement.
• Process Improvement Techniques: In this unit, students will learn about various process improvement techniques such as Lean, Six Sigma, and Theory of Constraints. They will also learn how to apply these techniques to improve operational efficiency and reduce waste.
• Supply Chain Management: This unit focuses on supply chain management, including supplier selection, inventory management, and logistics. Students will learn how to optimize the supply chain to improve customer satisfaction and reduce costs.
• Quality Management: In this unit, students will learn about quality management concepts such as Total Quality Management (TQM), statistical process control, and quality assurance. They will also learn how to implement these concepts to improve product and service quality.
• Capacity Planning and Management: This unit covers capacity planning and management, including demand forecasting, resource allocation, and production scheduling. Students will learn how to optimize capacity to meet demand while minimizing costs.
• Change Management: This unit focuses on change management, including understanding the need for change, planning and implementing change, and managing resistance to change. Students will learn how to lead and manage change effectively to improve operational performance.
• Technology and Operations: In this unit, students will learn about the role of technology in operations, including automation, robotics, and artificial intelligence. They will also learn how to evaluate and implement technology solutions to improve operational efficiency and effectiveness.
• Performance Metrics and Analytics: This unit covers performance metrics and analytics, including key performance indicators (KPIs), balanced scorecards, and data analytics. Students will learn how to use metrics and analytics to measure and improve operational performance.
• Risk Management: In this unit, students will learn about risk management in operations, including identifying, assessing, and mitigating risks. They will also learn how to develop contingency plans to manage risks and ensure business continuity.
• Sustainability and Social Responsibility: This unit focuses on sustainability and social responsibility in operations, including reducing environmental impact, promoting social responsibility, and ensuring ethical practices. Students