Global Certificate in Card Customer Service

Name: Global Certificate in Card Customer Service
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The Global Certificate in Card Customer Service is a comprehensive course designed to equip learners with essential skills for success in the card customer service industry. This course emphasizes the importance of providing exceptional customer service, handling customer inquiries and complaints, and understanding the various types of cards such as credit, debit, and prepaid cards.

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AboutThisCourse

With the increasing demand for skilled card customer service professionals, this course provides learners with a competitive edge in the job market. By completing this course, learners will have demonstrated their expertise in card customer service, which can lead to career advancement opportunities and higher salaries. The course covers a range of topics, including card products, customer service skills, fraud prevention, and regulatory compliance. Learners will also have the opportunity to apply their knowledge through hands-on exercises and assessments. By the end of the course, learners will have gained the necessary skills and knowledge to excel in a card customer service role.

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CourseDetails

• Customer Service Fundamentals
• Understanding Credit and Debit Cards
• Effective Communication in Card Customer Service
• Resolving Customer Complaints and Issues
• Fraud Prevention and Security in Card Services
• Building Customer Relationships in Card Services
• Regulations and Compliance in Card Customer Service
• Product Knowledge in Card Services
• Customer Data Protection and Privacy

CareerPath

The Global Certificate in Card Customer Service prepares professionals for various roles in the UK market including Technical Support Specialist, Customer Service Representative, Team Leader, Quality Assurance Specialist, and Training Specialist. The 3D Pie Chart highlights the job market trends for these roles. The Technical Support Specialist role leads the chart at 45%, indicating high demand for professionals who can handle technical issues and provide solutions. Customer Service Representatives follow closely with a 30% share, emphasizing the need for effective communication and problem-solving skills. Team Leaders account for 10% of the market, demonstrating the importance of strong leadership and management skills in customer service teams. Quality Assurance Specialists and Training Specialists each represent 8% and 7% of the market, respectively, showcasing the significance of continuous learning, skill development, and maintaining high-quality service delivery. By gaining expertise in these areas, professionals can excel in their careers and contribute to the success of their organizations. The Global Certificate in Card Customer Service equips learners with the skills and knowledge to thrive in these roles and stay relevant in the ever-evolving UK job market.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
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GLOBAL CERTIFICATE IN CARD CUSTOMER SERVICE

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London College of Foreign Trade (LCFT)

AwardedOn

05 May 2025

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