Certificate in Effective Verbal Skills: Impactful Interactions
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• Understanding Verbal Communication: This unit will cover the basics of verbal communication, including its importance and how it differs from other forms of communication. • Active Listening: This unit will focus on the concept of active listening and how it can improve verbal interactions. • Effective Questioning: This unit will teach learners how to ask open-ended questions, clarify information, and show interest in a conversation. • Body Language: While not strictly verbal, body language plays a crucial role in communication. This unit will cover how to use body language to enhance verbal interactions. • Empathy and Emotional Intelligence: This unit will delve into the role of empathy and emotional intelligence in effective verbal communication. • Assertiveness: This unit will teach learners how to communicate their thoughts and feelings in a confident and assertive manner. • Handling Conflict: This unit will provide strategies for handling conflict in verbal interactions, including negotiation and mediation techniques. • Public Speaking: This unit will cover the basics of public speaking, including preparation, delivery, and handling questions. • Cultural Awareness: This unit will discuss the impact of culture on verbal communication and provide strategies for communicating effectively across cultures.
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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- TwoThreeHoursPerWeek
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