Advanced Certificate in Empathy in the Workplace: Conflict Resolution Techniques
-- ViewingNowThe Advanced Certificate in Empathy in the Workplace: Conflict Resolution Techniques is a comprehensive course designed to equip learners with essential skills for effective conflict resolution and empathetic communication in the workplace. This course highlights the importance of empathy in fostering positive work environments and improving professional relationships.
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โข Understanding Empathy in the Workplace: definitions, benefits, and challenges
โข Developing Empathetic Communication Skills
โข Emotional Intelligence for Conflict Resolution
โข Conflict Analysis: identifying underlying issues and needs
โข Active Listening Techniques for Effective Conflict Resolution
โข Mediation and Negotiation Strategies for Empathetic Conflict Resolution
โข Building and Maintaining Positive Work Relationships
โข Addressing Workplace Bullying and Discrimination with Empathy
โข Restorative Practices in Conflict Resolution
โข Creating a Culture of Empathy in the Workplace: policies, practices, and leadership
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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