Global Certificate in Agile Customer Service Planning

Name: Global Certificate in Agile Customer Service Planning
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The Global Certificate in Agile Customer Service Planning is a vital course designed to equip learners with the necessary skills to thrive in the ever-evolving customer service industry. This certificate course emphasizes the importance of agility, a highly sought-after trait in today's fast-paced business environment.

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AboutThisCourse

By learning to adapt quickly to changing customer needs and expectations, learners will be able to provide exceptional service that drives customer satisfaction and loyalty. The course covers a range of essential topics, including agile methodologies, customer service strategy, and performance measurement. By the end of the course, learners will have developed a comprehensive agile customer service plan that they can implement in their own organizations. This certificate course is an excellent opportunity for customer service professionals to advance their careers and make a positive impact on their organizations.

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CourseDetails

• Agile Methodologies in Customer Service
• Developing an Agile Customer Service Strategy
• Implementing Customer-Centric Agile Processes
• Agile Metrics for Customer Service
• Continuous Improvement in Agile Customer Service
• Collaboration and Communication in Agile Customer Service
• Agile Tools and Technologies for Customer Service Planning
• Change Management in Agile Customer Service
• Agile Leadership for Customer Service Teams
• Risk Management in Agile Customer Service

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN AGILE CUSTOMER SERVICE PLANNING

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London College of Foreign Trade (LCFT)

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05 May 2025

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