Professional Certificate in Modern Helpdesk Techniques
-- ViewingNowThe Professional Certificate in Modern Helpdesk Techniques is a comprehensive course designed to empower learners with the latest helpdesk methodologies and tools. In today's digital age, helpdesk professionals are in high demand, with businesses relying heavily on technology to operate.
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⢠Introduction to Helpdesk Techniques
⢠Helpdesk Software and Tools
⢠Modern Helpdesk Metrics and KPIs
⢠Troubleshooting Common IT Issues
⢠Customer Service and Communication Skills
⢠Remote Support Techniques
⢠Helpdesk Incident Management
⢠Integration of AI and Machine Learning in Helpdesk
⢠Helpdesk Security Best Practices
⢠Continuous Improvement in Helpdesk Operations
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