Global Certificate in Online Helpdesk Platforms
-- ViewingNowThe Global Certificate in Online Helpdesk Platforms course is a comprehensive program designed to meet the growing industry demand for skilled helpdesk professionals. This course emphasizes the importance of helpdesk platforms in providing seamless customer support and improving overall user experience.
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⢠Introduction to Helpdesk Platforms
⢠Setting Up a Global Online Helpdesk
⢠Ticketing Systems and Management
⢠Global Customer Support Best Practices
⢠Integrating Multi-channel Support in Helpdesk Platforms
⢠Understanding Helpdesk Metrics and Analytics
⢠Data Security and Compliance in Helpdesk Platforms
⢠Automation and AI in Helpdesk Operations
⢠Customer Self-service and Knowledge Base Management
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