Advanced Certificate in Union Grievance Handling Techniques
-- ViewingNowThe Advanced Certificate in Union Grievance Handling Techniques is a comprehensive course designed to empower union representatives with the necessary skills to handle grievances effectively. This certification is critical in today's labor climate, where understanding and navigating complex grievance procedures are essential for successful union advocacy.
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⢠Introduction to Union Grievance Handling: Understanding the grievance process, roles and responsibilities, and legal frameworks.
⢠Filing and Processing Grievances: Documenting and submitting grievances, tracking progress, and adhering to timelines.
⢠Investigation Techniques for Grievance Handling: Gathering evidence, interviewing witnesses, and analyzing cases.
⢠Negotiation and Settlement Strategies: Preparing for negotiations, bargaining power, and reaching agreements.
⢠Advanced Grievance Mediation Techniques: Conflict resolution, alternative dispute resolution, and maintaining positive labor relations.
⢠Legal Aspects of Union Grievance Handling: Reviewing relevant case law, statutes, and regulations.
⢠Effective Communication in Grievance Handling: Verbal and written communication skills, active listening, and empathy.
⢠Union Grievance Handling Best Practices: Preventive measures, documentation, and continuous improvement.
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