Executive Development Programme in Incident Management Processes
-- ViewingNowThe Executive Development Programme in Incident Management Processes is a certificate course designed to empower professionals with the skills needed to manage and mitigate business disruptions. In an increasingly complex and interconnected world, the demand for skilled incident managers is high.
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Here are the essential units for an Executive Development Programme in Incident Management Processes:
⢠Incident Management Fundamentals: An overview of incident management, including the definition, purpose, and benefits. This unit should cover the importance of incident management processes and how they contribute to business continuity and disaster recovery.
⢠Incident Management Policy and Strategy: The development of an incident management policy and strategy, including the identification of key stakeholders, the establishment of roles and responsibilities, and the creation of an incident management team.
⢠Incident Identification and Logging: The processes for identifying and logging incidents, including the establishment of incident identification criteria, the creation of an incident log, and the assignment of incident priorities.
⢠Incident Categorization and Prioritization: The processes for categorizing and prioritizing incidents, including the use of incident classification schemes, the assignment of incident owners, and the establishment of incident resolution targets.
⢠Incident Response and Resolution: The processes for responding to and resolving incidents, including the development of incident response plans, the implementation of incident resolution procedures, and the communication of incident status to stakeholders.
⢠Incident Review and Learning: The processes for reviewing and learning from incidents, including the conduct of incident post-mortems, the identification of improvement opportunities, and the implementation of corrective actions.
⢠Incident Management Tools and Technologies: The use of tools and technologies to support incident management, including incident management software, communication and collaboration tools, and monitoring and alerting systems.
⢠Exercise and Testing of Incident Management Processes: The planning and execution of exercises and tests to assess the effectiveness of incident management processes, including the development of exercise scenarios, the execution of exercise drills, and the evaluation of exercise results.
⢠Continuous Improvement of Incident Management Processes: The ongoing improvement of incident management processes
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