Global Certificate in Customer Experience Design Mastery
-- ViewingNowThe Global Certificate in Customer Experience Design Mastery is a comprehensive course that equips learners with essential skills to excel in the field of customer experience (CX) design. This course emphasizes the importance of CX design in today's business landscape, where companies increasingly prioritize customer satisfaction and loyalty to drive revenue growth.
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⢠Customer Experience (CX) Fundamentals
⢠CX Strategy and Design Thinking
⢠User Research and Customer Journey Mapping
⢠CX Metrics and Analytics
⢠Voice of the Customer (VoC) Programs
⢠Employee Engagement and Empowerment
⢠Digital Customer Experience Design
⢠CX Innovation and Future Trends
⢠CX Project Management and Implementation
⢠CX Leadership and Culture Transformation
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