Global Certificate in IT Support Trends: 2025 Edition

• IT Support Fundamentals: Basics of IT support, including common hardware and software issues, troubleshooting techniques, and customer service skills.
• Emerging Technologies in IT Support: Overview of new technologies and trends shaping the future of IT support, such as artificial intelligence, machine learning, and automation.
• Cloud Computing and IT Support: Understanding of cloud computing, its benefits and challenges, and the role of IT support in cloud environments.
• Cybersecurity and IT Support: Fundamentals of cybersecurity, including common threats and vulnerabilities, and the role of IT support in protecting against cyber attacks.
• Remote and Distributed IT Support: Best practices for providing IT support in remote and distributed environments, including tools and technologies for remote access and collaboration.
• Data Analytics for IT Support: Introduction to data analytics and its applications in IT support, including performance monitoring, predictive maintenance, and root cause analysis.
• IT Service Management and ITIL: Overview of IT service management and the ITIL framework, including incident management, problem management, and change management.
• Agile Methodologies in IT Support: Introduction to Agile methodologies, such as Scrum and Kanban, and their applications in IT support.
• Vendor Management in IT Support: Best practices for managing relationships with technology vendors, including contract negotiation, service level agreements, and vendor evaluation.
• Professional Development for IT Support: Strategies for career growth and professional development in IT support, including certification programs, networking, and continuous learning.