Masterclass Certificate in Online Chat Support Techniques
-- ViewingNowThe Masterclass Certificate in Online Chat Support Techniques is a comprehensive course designed to equip learners with essential skills for career advancement in the rapidly growing customer service industry. This course focuses on enhancing communication abilities, problem-solving skills, and proficiency in various chat support tools and software.
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⢠Unit 1: Introduction to Online Chat Support Techniques
⢠Unit 2: Understanding Customer Expectations in Online Chat Support
⢠Unit 3: Effective Communication Skills for Online Chat Agents
⢠Unit 4: Mastering Typing Speed and Accuracy for Live Chat Support
⢠Unit 5: Problem-Solving Techniques for Online Chat Support
⢠Unit 6: Mastering Chat Software and Tools
⢠Unit 7: Handling Multiple Chat Sessions Simultaneously
⢠Unit 8: Maintaining Professionalism and Etiquette in Online Chat Support
⢠Unit 9: De-escalating Angry or Upset Customers in Online Chat
⢠Unit 10: Measuring and Improving Online Chat Support Performance
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